Return and Refund Policy
We may accept returns only for unopened and unused item(s) with tags still attached within 7 days of receipt for a full refund.
No returns accepted on custom pieces, where we have customized size or colors as per your request.
Return shipping costs are solely covered by the sender.
To return an item simply email: email@example.com, mentioning the reason for the return and the details of the item(s) you wish to return.
Refunds are issued within 7 days from the day we receive your returned unused, undamaged and perfectly new item(s).
Refunds can only be made to the original payment method you have used at the time of making the purchase on our website.
Once the returned item(s) have been received, we perform checks to ensure the status of the item(s). Once the refund has been issued we shall notify you via email.
Please allow 5 to 7 business days to receive your refund. In many cases it may arrive faster than that, however in some cases your bank may need up to 30 days to process the refund.
LilyLoveStars offers custom jewelry made with Swarovski crystals, pearls and finest gold plated and rhodium plated elements.