Frequently Asked Questions

 

What does LilyLoveStars offer?
Custom jewelry made with Swarovski crystals, pearls and finest gold plated and rhodium plated elements.  
 
When will my order be shipped?

 

Orders are usually processed and shipped within 5 business days or less from the day you place the order and make the payment.

 

How can I contact you?

 

For email support, please send to: customercare@lilylovestars.com

 

Telephone Number: +35796 001061

For returns, please send to:

 

LilyLoveStars

PO BOX 58242

3732 Limassol, Cyprus

 

What is your working hours?

 

Monday to Friday, 09:00 to 18:00.

 

What form of payments do you accept?

 

For Cyprus domestic delivery, you may pay in cash upon delivery , please email customercare@lilylovestars.com  for this option. You may also pay via PayPal when placing an order on our website. 

 

For Europe and International orders, we accept payments via PayPal.

 

Can I cancel an order without being charged?

 

If your order has not been processed, you may cancel it and receive a complete refund.

 

If your order has been already processed, cancellation is possible at a fee of 15 Euros which will be deducted from your refund value.

 

If your order has already been shipped, we cannot accept cancellation. 

 

To cancel an order , please email customercare@lilylovestars.com, and we will inform you of the status of your order and cancellation possibility.

 

Can I customize the color or size of my item?

 

yes , customization is available generally free of charge. We do encourage all our customers to request their suitable style and measures. 

 

In case of any additional cost that may be, we shall email you to confirm the amount prior to processing your order.

 

Please bear in mind that color customizations are subject to stock availability.

 

What if I am interested in an item that is already sold out?

 

If you are interested in an item that has already sold out, please email customercare@lilylovestars.com and we will inform you of the availability and expected delivery time.

 

We do our very best to restock items as quickly as possible, however this depends on the availability of the required componants in stock.

 

What if my order is lost in the mail?

 

We are not responsible for stolen or lost items, nor can we be responsible in case you made a mistake in the address of delivery.

 

We do however encourage choosing the courier delivery with tracking option.

@2017 by LilyLoveStars.

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+35796 001061

LilyLoveStars

PO BOX 58242

3732 Limassol, Cyprus

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